PRIVACY POLICY
Effective Date: October 5, 2026
- 1. Information We Collect
- 2. How We Use Your Information
- 3. Text Messaging (SMS)
- 4. Artificial Intelligence (AI) and Automation
- 5. How We Share Information
- 6. Cookies and Tracking
- 7. Data Retention
- 8. Data Security
- 9. Your Choices
- 10. Children's Privacy
- 11. Third-Party Links
- 12. Changes to This Policy
- 13. Contact Us
Diamondback Plumbing & Leak Locate ("Diamondback," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit diamondbackplumbingpros.com, submit a form, call, text, email, or otherwise communicate with us.
1. Information We Collect
Information you provide: name, phone number, email address, property address, details about your plumbing issue or project, photos, documents, or reports you upload, and anything you share by phone, text, email, or chat.
Information collected automatically: IP address, browser and device type, pages visited, time on site, referring website, and similar usage data collected through cookies, pixels, and analytics tools.
Communications: records of calls, text messages, emails, and chats with us. Calls may be recorded and transcribed for quality, training, and record-keeping purposes.
2. How We Use Your Information
- To respond to your request and contact you about your plumbing issue or project
- To schedule, provide, and follow up on services
- To send estimates, appointment reminders, and service updates
- To operate automated and AI-assisted communication tools, as described in Section 4
- To improve our website, services, and customer experience
- To measure and improve our advertising
- To comply with legal obligations and protect our rights
3. Text Messaging (SMS)
If you opt in to receive text messages, we will use your mobile number to send messages related to your request, scheduling, service updates, and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messaging services.
4. Artificial Intelligence (AI) and Automation
We use automated systems and artificial intelligence tools to help manage inbound and outbound communications, including answering and placing calls, responding to and sending text messages, chat, email, scheduling, lead follow-up, and customer record management. When you communicate with us, you may interact with an AI assistant rather than a person. Information you provide through these channels may be processed by these tools to understand and respond to your request. A member of our team is available if you would like to speak with a person.
7. Data Retention
We keep your information as long as needed to provide services, maintain business records, and comply with legal, tax, and accounting obligations.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices
- Opt out of texts by replying STOP
- Unsubscribe from emails using the link in any marketing email
- Request access to, correction of, or deletion of your personal information by contacting us at service@diamondbackplumbingpros.com
We will respond to requests as required by applicable law.
10. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Third-Party Links
Our website may link to other websites. We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated effective date.