TERMS & CONDITIONS

1. Website Use

You agree to use this website only for lawful purposes and not to interfere with its operation, attempt unauthorized access, or submit false information.

2. Information on This Website

Content on this website, including service descriptions and blog articles, is for general informational purposes only. It is not a diagnosis, inspection, professional opinion about any specific property, or legal advice. Plumbing conditions vary, and only an on-site evaluation can determine the condition of a specific property.

3. Requests, Estimates, and Services

Submitting a form, calling, or texting does not create a service agreement. Any estimate is based on the information available at the time and may change after on-site evaluation or as work progresses. Services are governed by the written estimate, proposal, or agreement provided for the specific job.

4. Consent to Communications

By submitting your information through this website or otherwise contacting us, you agree that Diamondback may contact you about your request by phone, email, and, if you have opted in, text message, using the contact information you provide. You agree that calls and messages may be placed or sent using automated technology and AI-assisted systems.

Text messaging: If you opt in, you agree to receive text messages related to your request, scheduling, service updates, and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; you may receive one final message confirming your opt-out. Reply HELP for help, or contact (469) 285-9192 or service@diamondbackplumbingpros.com. Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of purchase.

5. Artificial Intelligence and Automation

Diamondback uses artificial intelligence and automation for inbound and outbound communications, including answering and placing calls, responding to and sending text messages, chat, email, scheduling, and follow-up. You acknowledge that you may communicate with an AI assistant rather than a person, and that AI-generated responses may occasionally contain errors. AI-generated responses are not binding quotes, guarantees, diagnoses, or commitments; pricing, scheduling, and service terms are confirmed only by Diamondback staff or in a written estimate or agreement. You may ask to speak with a person at any time.

6. Call Recording

Calls with Diamondback may be recorded and transcribed for quality, training, and record-keeping purposes. By continuing a call, you consent to recording.

7. Uploaded Content

If you upload photos, documents, or other content, you confirm you have the right to share it and grant Diamondback permission to use it to evaluate and respond to your request. We will not publish your photos or property information without your permission.

8. Intellectual Property

All website content, including text, graphics, logos, and images, belongs to Diamondback or its licensors and may not be copied or used without written permission.

9. Third-Party Links and Services

This website may link to or rely on third-party websites and services. We are not responsible for their content, policies, or practices.

10. Disclaimer of Warranties

This website and its content are provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law.

11. Limitation of Liability

To the fullest extent permitted by law, Diamondback is not liable for any indirect, incidental, special, or consequential damages arising from your use of this website or reliance on its content. This section does not limit any rights or remedies under a written service agreement or that cannot be limited by law.

12. Governing Law

These Terms are governed by the laws of the State of Texas. Any dispute relating to these Terms or this website shall be brought in the courts located in Ellis County, Texas.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page with an updated effective date.

14. Contact Us